PRIVACY POLICY THE DUKES OF RESIN
Last updated: 23 August 2026
The Dukes of Resin respects the privacy of customers, prospective customers and visitors to our website. In this privacy policy we explain which personal data we collect, why we use it, how long we keep it and what rights you have.
1. Who is responsible for your data?
The Dukes of Resin is responsible for the processing of your personal data.
Company details:
The Dukes of Resin
Steenovenweg 5
5708 HN Helmond
The Netherlands
Chamber of Commerce (KvK) number: 80604390
Email address: bodean@thedukesofresin.com
Website: https://thedukesofresin.com
2. Which personal data do we process?
Depending on your contact with us, we may process the following data:
* First and last name
* Address, postal code and city
* Email address
* Phone number
* Company name and job title
* Location and address of the project
* Type of project and surface area
* Available project budget
* Preferred timeframe for the work
* Photos, drawings and other information about the project
* Quote, invoice and payment details
* Correspondence via email, phone, WhatsApp, social media and contact forms
* Technical data, such as IP address, device information and website usage
* Data you enter in an advertisement or lead form on Facebook or Instagram
We ask you not to share special categories of personal data with us when this is not necessary.
3. Why do we process personal data?
We process personal data for the following purposes:
* To contact you in response to a request
* To assess your project and requirements
* To schedule design consultations, appointments and site visits
* To prepare quotes, agreements and invoices
* To deliver our products and services
* To handle questions, complaints and warranty requests
* To keep our records and meet our legal obligations
* To improve our website and advertisements
* To measure the results of our marketing campaigns
* To inform you, where permitted, about relevant services and projects
* To prevent fraud, misuse and security issues
4. On what legal basis do we process data?
We only process your personal data when there is a valid legal basis for doing so. This may be:
* Your consent
* The preparation or performance of an agreement
* Compliance with a legal obligation
* A legitimate business interest, such as customer service, security, administration, marketing and improving our services
Where processing is based on consent, you can withdraw that consent at any time.
5. Facebook and Instagram lead forms
When you fill in a form via an advertisement on Facebook or Instagram, we receive the data you provide in that form. This may include your name, email address, phone number, project location, surface area, budget, planning and type of project.
We use this data to assess your request, contact you personally and offer our services.
Meta Platforms Ireland Limited also processes personal data within Facebook and Instagram. Meta's own privacy policy applies to processing by Meta.
6. Do we share your data with other parties?
We do not sell your personal data.
We may share data with parties that help us run our business, including:
* Website and hosting providers
* Email and communication services
* CRM and administration systems
* Accountants and financial advisors
* Payment service providers
* Marketing and advertising platforms, including Meta and Google
* Contractors, suppliers and project partners when this is necessary for your project
* Government authorities when we are legally required to do so
Where necessary, we make agreements on security and confidentiality with parties that process personal data on our behalf.
Some service providers may process data outside the European Economic Area. In that case, we use appropriate legal safeguards.
7. How long do we keep personal data?
We do not keep personal data longer than necessary for the purpose for which it was collected, unless we are required to keep it longer by law.
In principle, we apply the following retention periods:
* Requests and quotes without an order: up to two years after the last contact
* Lead data from Facebook and Instagram forms: up to two years after the last contact
* Customer and project data: as long as needed for execution, service, warranty and possible disputes
* Financial records and invoices: at least seven years due to the statutory tax retention requirement
* Marketing data: until you unsubscribe or object
* Technical and analytical data: according to the retention period set for the service concerned
8. Cookies and similar technologies
Our website may use functional, analytical and marketing cookies.
Functional cookies are needed for the website to work properly. Analytical cookies help us understand how visitors use the website. Marketing cookies may be used to show advertisements, build audiences and measure advertising results.
Where required by law, we only place non-essential cookies after you have given your consent. You can change your cookie preferences via the cookie settings on our website and via your browser.
9. Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, unwanted disclosure and unauthorised modification.
Despite these measures, no digital transmission or storage can be guaranteed to be completely secure. If we discover a serious data breach, we act in accordance with the applicable legal obligations.
10. Your privacy rights
Depending on the situation, you have the right to:
* Request access to your personal data
* Have incorrect data corrected
* Have your personal data deleted
* Have the processing restricted
* Object to the processing
* Withdraw your consent
* Have your data transferred
* Object to use for direct marketing
You can send a request to bodean@thedukesofresin.com.
To prevent misuse, we may ask you to verify your identity in an appropriate way. In principle, we respond to your request within one month.
11. Complaints
Do you have a complaint about how we handle your personal data? Please contact us first via bodean@thedukesofresin.com.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via:
https://autoriteitpersoonsgegevens.nl
12. Links to other websites
Our website and social media may contain links to websites of other parties. We are not responsible for the privacy policy or content of these external websites.
13. Changes to this privacy policy
We may update this privacy policy when our services, website or legal obligations change. The most recent version is always available on our website. The date at the top shows when the privacy policy was last updated.
14. Contact
For questions about this privacy policy or the processing of your personal data, you can contact us via:
The Dukes of Resin
Steenovenweg 5
5708 HN Helmond
The Netherlands
Email address: bodean@thedukesofresin.com